What the Unified Inbox Is
The Unified Inbox is your central command center for all conversations managed through LinkInList. It aggregates messages in real time across all channels and accounts, and uses intent scoring to surface the conversations that deserve your attention first.All Channels, One View
LinkedIn, WhatsApp, Email, Facebook, Instagram, and Meta Ads conversations all appear in a single feed — no more switching between apps, tabs, or profiles.
AI Reply Suggestions
For every inbound message, the AI drafts two or three reply options ranked by urgency and likely outcome.
Intent Score Badges
Each conversation displays the lead’s current intent score with a Hot, Warm, or Cold badge so you know where to focus.
Conversation Tagging
Mark conversations as Replied, Meeting Booked, Not Interested, or Follow Up to keep your pipeline organized.
Navigating the Inbox
The Unified Inbox is designed to give you fast, flexible access to any conversation. Use the filter bar at the top of the inbox to narrow your view.Filter Options
Filter by Channel
Filter by Channel
Select one or more channels from the Channel dropdown — LinkedIn, WhatsApp, Email, Facebook, Instagram, or Meta Ads — to focus your inbox on a specific channel. Useful when you’re following up on a specific outreach push or monitoring a new channel you’ve just activated.
Filter by Account
Filter by Account
Select one or more connected accounts from the Account dropdown to see only conversations from those accounts. Useful when you’re managing accounts for different team members or personas.
Filter by Campaign
Filter by Campaign
Select a specific campaign from the Campaign dropdown to see only conversations that originated from that campaign’s sequence. Great for reviewing performance during a live launch.
Filter by Intent Score
Filter by Intent Score
Use the Intent filter to show only Hot (80+), Warm (50–79), or Cold (below 50) leads. This is the fastest way to focus your daily reply session on the highest-value conversations.
Filter by Date
Filter by Date
Use the Date range picker to view conversations that received a message or reply within a specific window. Useful for reviewing yesterday’s activity or catching up after time away.
Filter by Conversation Status
Filter by Conversation Status
Filter by tags you’ve applied: Replied, Meeting Booked, Not Interested, Follow Up, or New (no status tag yet).
Sorting
By default, the inbox sorts by Intent Score + Recency — Hot leads with recent activity appear at the top. You can switch to a pure Recency sort or a Campaign sort using the sort menu in the top-right corner of the inbox.Understanding Intent Scores in the Inbox
Every conversation in the inbox displays the lead’s current intent score as a color-coded badge. The score updates in real time as new behavioral signals come in across all channels.| Badge | Score Range | What It Means |
|---|---|---|
| 🔴 Hot | 80–100 | Strong buying signals. This lead has engaged meaningfully and should be prioritized today. |
| 🟡 Warm | 50–79 | Moderate interest. Worth a timely follow-up — they’re engaged but haven’t signaled urgency yet. |
| 🔵 Cold | 0–49 | Low engagement so far. Keep them in the sequence but don’t prioritize manual outreach yet. |
AI Reply Suggestions
When you open any conversation, the AI automatically generates two or three reply options based on the full conversation history, the lead’s intent score, and their profile context. Each suggestion is labeled with a recommended outcome:- Book Meeting — pushes toward scheduling a call.
- Keep Warm — maintains engagement without applying pressure.
- Gather Info — asks a discovery question to qualify the lead further.
Using Reply Suggestions
Open a conversation
Click any conversation in the inbox to open the full message thread. AI reply suggestions appear in the panel below the message composer.
Review the suggestions
Read through the two or three options. Each one shows a brief label indicating its intent (e.g., Book Meeting, Keep Warm).
Accept, edit, or dismiss
- Click Use This Reply to load the suggestion into the message composer, where you can edit it before sending.
- Click Send directly to send the suggestion as-is without editing.
- Click Dismiss to hide a suggestion you don’t want to use.
AI reply suggestions are generated fresh each time you open a conversation — they always reflect the most recent message in the thread. If a lead just sent a new message, close and reopen the conversation to refresh the suggestions.
Marking and Tagging Conversations
Keeping your inbox organized makes it far easier to manage a high-volume outreach operation. Use conversation tags to track pipeline status across all your campaigns and channels.| Tag | When to Use It |
|---|---|
| Replied | You’ve sent a manual reply and are waiting for their response. |
| Meeting Booked | A call or demo has been scheduled with this lead. |
| Not Interested | The lead has declined or explicitly opted out. They’ll be removed from active sequences. |
| Follow Up | You want to revisit this conversation at a later date. Combine with the snooze feature to surface it again. |
Keyboard Shortcuts for Power Users
Speed up your daily inbox review with these keyboard shortcuts:| Action | Shortcut |
|---|---|
| Open next conversation | J |
| Open previous conversation | K |
| Accept first AI suggestion | A |
| Send composed message | Cmd/Ctrl + Enter |
| Tag as Meeting Booked | M |
| Tag as Not Interested | N |
| Tag as Follow Up | F |
| Snooze conversation | S |
| Archive conversation | E |
| Open filter panel | / |
Connecting Accounts and Channels
The Unified Inbox aggregates conversations from all your connected accounts and channels. You can connect additional accounts or channels at any time from Settings.Connect a new account or channel
Go to app.linkinlist.com/settings/accounts and click Connect Account. Select the channel type — LinkedIn, WhatsApp, Email, Facebook, Instagram, or Meta Ads — and follow the authorization flow. The account will appear in the inbox within a few minutes.
Switch to a single-channel or single-account view
Use the Channel or Account filter in the inbox to narrow your view to a specific channel or account. The inbox will show only matching conversations until you clear the filter.