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Most issues in LinkInList fall into one of a few categories: account connection problems (LinkedIn, WhatsApp, Facebook, Instagram), campaign configuration issues, or sync and data glitches. This troubleshooting guide covers the most common ones with step-by-step fixes. Work through the relevant accordion below for your specific issue — if you’ve gone through the steps and still can’t resolve it, the support team is available at linkinlist.com/contact.
An Error status on your LinkedIn account in LinkInList means the platform has lost its active session with LinkedIn. This is almost always caused by one of three things:
  1. You logged into LinkedIn from another browser or device while LinkInList was running (the most common cause)
  2. LinkedIn issued a security checkpoint (email or phone verification) that needs to be resolved
  3. Your LinkedIn password was changed — either by you or as part of a security prompt from LinkedIn
To fix it:
1

Go to Account Settings

Navigate to Settings → LinkedIn Accounts in your LinkInList dashboard. Find the account showing the Error status.
2

Click 'Reconnect'

Click the Reconnect button next to the affected account. LinkInList will attempt to re-establish the session.
3

Complete Any Verification

If LinkedIn is requiring a security checkpoint (email or phone verification), you’ll be prompted to complete it during the reconnect flow. Follow the prompts to verify your identity.
4

If the Error Persists

Try disconnecting the account entirely, waiting 30 minutes, and then reconnecting fresh. If the issue continues, contact linkinlist.com/contact with your account ID.
After reconnecting, do not log into LinkedIn from any browser or device other than through LinkInList. Doing so will break the session again.
If a WhatsApp, Facebook, or Instagram channel shows an error status in LinkInList, follow these steps:
1

Go to Settings → Channels

Navigate to Settings → Channels in your LinkInList dashboard. Find the channel showing the error status.
2

Disconnect and Reconnect the Channel

Click Disconnect next to the affected channel, wait 30 seconds, then click Connect to re-authorize the connection. You will be redirected to the relevant platform to re-grant permissions.
3

Verify Your Account Type

Confirm you are connecting the correct account type:
  • Facebook: Must be a Facebook Page (not a personal profile). Ensure you have admin access to the Page.
  • Instagram: Must be an Instagram Business account linked to a Facebook Page. Personal and Creator accounts are not supported.
  • WhatsApp: Must be a WhatsApp Business number. Standard personal WhatsApp accounts are not supported.
4

Re-grant All Requested Permissions

During the reconnect flow, make sure to approve all requested permissions. Declining any permission during the OAuth flow will result in a partial connection that shows as an error.
5

If the Error Persists

Contact linkinlist.com/contact with the channel type, your account email, and a screenshot of the error message. The support team can diagnose permission and API-level issues directly.
Facebook and Instagram connections are managed through Meta’s business API. If your Facebook Page or Instagram account is restricted or under review by Meta, the connection will fail until the restriction is lifted on Meta’s side.
LinkInList automatically pauses campaigns in several situations to protect your account or flag conditions that need your attention:
  • Account session error — if a connected account (LinkedIn, WhatsApp, Facebook, Instagram) shows an Error status, any campaigns running on that account are paused automatically
  • A prospect replied — if a prospect in an active sequence replies to a message, LinkInList pauses that lead’s sequence to prevent a follow-up from sending over the top of a live conversation
  • Daily limit reached — if your account hits its configured daily limit mid-day, the campaign pauses until the next day’s window opens
  • LinkedIn security checkpoint — if LinkedIn issues a checkpoint on your account, all campaigns on that account are paused
To diagnose and resume:
1

Check the Campaign Status Banner

Open the paused campaign — there should be a status banner at the top explaining why it was paused and what action (if any) is required.
2

Resolve the Underlying Issue

Fix the issue indicated (reconnect the account, complete a LinkedIn checkpoint, review replied leads, etc.) before resuming.
3

Resume the Campaign

Once the issue is resolved, click Resume on the campaign. LinkInList will pick up where it left off without re-sending any messages that were already sent.
If your campaign is active but connection requests aren’t going out, check these in order:1. Daily limit already reached Check your campaign’s activity log to see if today’s limit has already been hit. If so, requests will resume the following day.2. LinkedIn account has an Error status Go to Settings → LinkedIn Accounts and confirm the connected account is showing as Active, not Error or Reconnecting.3. Campaign audience is exhausted If all leads in the campaign have already been sent a connection request, the campaign will show as active but have nothing to send. Add new leads or create a new campaign.4. Leads are filtered out by deduplication LinkInList automatically skips leads you’ve already connected with or recently contacted. Check your lead list for duplicates.5. Warm-up schedule is still ramping If your account is in the warm-up phase, daily limits are intentionally low. Check your warm-up schedule under Settings → LinkedIn Accounts → Warm-Up Status.
Enable the Activity Log view in your campaign to see a timestamped record of every action taken. This is the fastest way to diagnose why sends aren’t happening.
Generic-looking AI messages are almost always a configuration issue, not a platform limitation. Here are the most common causes and fixes:The personalization depth is set too low Go to your campaign’s AI settings and increase the Personalization Depth from Light to Standard or Deep. Light only uses role and company context; Standard and Deep pull in recent LinkedIn activity, company news, and mutual connections.The leads don’t have enough public activity to personalize from If a prospect hasn’t posted on LinkedIn recently and their company hasn’t had any notable news, there may not be a strong personalization signal available. In this case, the AI falls back to role-based pain points. Consider filtering your lead list to prioritize more active prospects.The AI prompt doesn’t have enough context about your offering Add a Custom Context note to your campaign settings explaining who you serve, what you do, and what angle you want the AI to take. The more specific this is, the more relevant the AI output will be.You’re reviewing a low-quality sample Review at least 10–15 AI-generated messages before concluding the output is poor. A few generic messages in a batch of otherwise strong ones is normal — use the feedback thumbs-down on low-quality outputs to train the AI over time.
If replies are arriving in LinkedIn or another channel but not appearing in your LinkInList Unified Inbox:
1

Check Account Sync Status

Go to Settings → LinkedIn Accounts (for LinkedIn) or Settings → Channels (for other channels) and confirm the account is showing as Synced, not Syncing or Error. Inbox sync requires an active account session.
2

Trigger a Manual Sync

Click the Sync Now button next to the affected account. This forces an immediate inbox pull rather than waiting for the next scheduled sync cycle.
3

Check Your Inbox Filters

Make sure no filters are applied to your Unified Inbox that would hide the conversation. Clear all filters and search for the sender’s name directly.
4

Check the Message Date

The Unified Inbox syncs messages from the point of account connection forward. Replies received before you connected your account to LinkInList won’t appear.
Inbox sync typically runs every 5–10 minutes. If a reply was sent very recently, wait a few minutes and refresh before concluding it’s missing.
A LinkedIn security checkpoint is a request to verify your identity — it is not an account restriction, and it is resolvable. Follow these steps:
1

Pause All Active Campaigns

Immediately pause all campaigns running on the affected account to prevent further activity while the checkpoint is unresolved.
2

Access the Verification Prompt

The checkpoint prompt will appear in the LinkInList account reconnect flow when you go to Settings → LinkedIn Accounts and click Reconnect. Do not try to complete the verification by logging into LinkedIn directly in a separate browser.
3

Complete the Verification

Follow the email or phone verification prompts as they appear. Enter the code LinkedIn sends to your registered email or phone number.
4

Wait 24–48 Hours Before Resuming

After completing the checkpoint, wait at least 24–48 hours before restarting campaigns. Resume at reduced daily limits (50% of your previous settings) for the first week.
If you receive repeated checkpoints, it’s a signal that your daily limits or message variation settings are too aggressive. Pull back your limits and review your message templates before resuming at higher volumes.
Voice clone quality depends heavily on the quality of your recording sample. Most issues come from one of these causes:Background noise in the recording Re-record in a quiet environment with no echo. Headset or lavalier microphones produce better results than laptop built-in mics.Recording was too short LinkInList recommends a minimum 60-second recording, but 90 seconds or more produces noticeably better results. Read from a prepared script that covers a natural range of sentences and tones.Unnatural pacing in the source recording Read at your natural speaking pace — not slower (which the AI can interpret as pauses) and not faster (which creates artifacts in the clone). Speak the way you’d speak on a normal phone call.Voice notes reference content that doesn’t fit the tone If your voice clone sounds fine but the generated notes feel off, the issue may be the script, not the voice model. Review the voice note templates in your campaign settings and adjust the content and tone settings.To re-record your voice sample, go to Settings → Voice Clone → Re-record Sample.For full setup guidance, see the Voice Notes feature guide.
When leads are missing after a CSV import, the most common causes are:Missing required fields LinkInList requires at minimum a valid LinkedIn profile URL for each lead. Rows without a LinkedIn URL (or with a malformed URL) are skipped during import. Check your CSV for rows with blank or invalid LinkedIn URL columns.Duplicate detection LinkInList automatically deduplicates leads against your existing contacts. If a lead from your CSV already exists in your workspace (in any campaign or list), the duplicate row is skipped.LinkedIn URL format issues URLs must be in standard format: https://www.linkedin.com/in/username. Shortened URLs, Sales Navigator profile URLs, or URLs with tracking parameters may not parse correctly.Row limit CSV imports are limited to 10,000 rows per file. If your file exceeds this, split it into multiple imports.After import, go to Campaigns → [Campaign Name] → Import History to see a log of which rows were imported, which were skipped, and why.
The LinkInList support team is available through multiple channels:
  • Help Center: You’re already here — search the docs for step-by-step guidance on any feature or issue.
  • Live Chat: Available in the bottom-right corner of your LinkInList dashboard during business hours (Monday–Friday, 9 AM–6 PM ET).
  • Email / Support Ticket: Submit a request at linkinlist.com/contact. Include your account email, a description of the issue, and any relevant screenshots or error messages. The team typically responds within one business day.
When contacting support, include your campaign ID (found in the URL when viewing a campaign) and your account email. This helps the support team pull up your account instantly and reduces back-and-forth.
Buying intent scores in LinkInList are calculated from engagement signals — profile views of your leads’ profiles, connection acceptance, message reply behavior, and link clicks (if applicable). If scores appear stale or aren’t updating:Check when scores were last calculated Intent scores update on a 24-hour cycle by default. If you’re checking scores within a few hours of a prospect taking action, the score may not have recalculated yet.Verify the account session is active Intent scoring requires an active account session to pull engagement signals. If your LinkedIn account shows an Error or Disconnected status, scoring will pause until the account is reconnected.The lead hasn’t taken any new actions Intent scores only change when a lead takes an action (views your profile, replies, clicks a link, accepts a connection). A score that’s held steady simply means the lead hasn’t done anything new that would shift their score.Manually trigger a rescore Go to Campaigns → [Campaign Name] → Leads, select the lead in question, and click Rescore. This forces an immediate recalculation based on the latest available signals.
Intent score tiers: Hot (80+) — strong engagement signals, prioritize for direct follow-up. Warm (50–79) — moderate signals, continue nurturing. Cold (below 50) — low engagement, consider adjusting your message angle or deprioritizing for now.