> ## Documentation Index
> Fetch the complete documentation index at: https://docs.linkinlist.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unified Inbox: All Channel Conversations in One Place

> One inbox for all your channels — LinkedIn, WhatsApp, Email, Facebook, Instagram, Meta Ads — with AI reply suggestions and lead intent scoring.

If you're running campaigns across multiple channels and accounts, jumping between tabs to manage conversations is a serious productivity drain. The Unified Inbox pulls every conversation from every connected channel — LinkedIn, WhatsApp, Email, Facebook, Instagram, and Meta Ads — into a single, prioritized view, complete with AI-drafted reply suggestions, intent score badges, and one-click conversation tagging. You spend less time navigating and more time closing.

## What the Unified Inbox Is

The Unified Inbox is your central command center for all conversations managed through LinkInList. It aggregates messages in real time across all channels and accounts, and uses intent scoring to surface the conversations that deserve your attention first.

<CardGroup cols={2}>
  <Card title="All Channels, One View" icon="layer-group">
    LinkedIn, WhatsApp, Email, Facebook, Instagram, and Meta Ads conversations all appear in a single feed — no more switching between apps, tabs, or profiles.
  </Card>

  <Card title="AI Reply Suggestions" icon="wand-magic-sparkles">
    For every inbound message, the AI drafts two or three reply options ranked by urgency and likely outcome.
  </Card>

  <Card title="Intent Score Badges" icon="fire">
    Each conversation displays the lead's current intent score with a Hot, Warm, or Cold badge so you know where to focus.
  </Card>

  <Card title="Conversation Tagging" icon="tag">
    Mark conversations as Replied, Meeting Booked, Not Interested, or Follow Up to keep your pipeline organized.
  </Card>
</CardGroup>

Access the Unified Inbox at [app.linkinlist.com/inbox](https://app.linkinlist.com/inbox).

***

## Navigating the Inbox

The Unified Inbox is designed to give you fast, flexible access to any conversation. Use the filter bar at the top of the inbox to narrow your view.

### Filter Options

<AccordionGroup>
  <Accordion title="Filter by Channel">
    Select one or more channels from the **Channel** dropdown — LinkedIn, WhatsApp, Email, Facebook, Instagram, or Meta Ads — to focus your inbox on a specific channel. Useful when you're following up on a specific outreach push or monitoring a new channel you've just activated.
  </Accordion>

  <Accordion title="Filter by Account">
    Select one or more connected accounts from the **Account** dropdown to see only conversations from those accounts. Useful when you're managing accounts for different team members or personas.
  </Accordion>

  <Accordion title="Filter by Campaign">
    Select a specific campaign from the **Campaign** dropdown to see only conversations that originated from that campaign's sequence. Great for reviewing performance during a live launch.
  </Accordion>

  <Accordion title="Filter by Intent Score">
    Use the **Intent** filter to show only Hot (80+), Warm (50–79), or Cold (below 50) leads. This is the fastest way to focus your daily reply session on the highest-value conversations.
  </Accordion>

  <Accordion title="Filter by Date">
    Use the **Date** range picker to view conversations that received a message or reply within a specific window. Useful for reviewing yesterday's activity or catching up after time away.
  </Accordion>

  <Accordion title="Filter by Conversation Status">
    Filter by tags you've applied: **Replied**, **Meeting Booked**, **Not Interested**, **Follow Up**, or **New** (no status tag yet).
  </Accordion>
</AccordionGroup>

### Sorting

By default, the inbox sorts by **Intent Score + Recency** — Hot leads with recent activity appear at the top. You can switch to a pure **Recency** sort or a **Campaign** sort using the sort menu in the top-right corner of the inbox.

***

## Understanding Intent Scores in the Inbox

Every conversation in the inbox displays the lead's current intent score as a color-coded badge. The score updates in real time as new behavioral signals come in across all channels.

| Badge       | Score Range | What It Means                                                                                   |
| ----------- | ----------- | ----------------------------------------------------------------------------------------------- |
| 🔴 **Hot**  | 80–100      | Strong buying signals. This lead has engaged meaningfully and should be prioritized today.      |
| 🟡 **Warm** | 50–79       | Moderate interest. Worth a timely follow-up — they're engaged but haven't signaled urgency yet. |
| 🔵 **Cold** | 0–49        | Low engagement so far. Keep them in the sequence but don't prioritize manual outreach yet.      |

<Tip>
  Make it a habit to start every inbox session by filtering to **Hot leads only**. Responding to a hot lead within the first hour of them showing intent can double your conversion rate compared to waiting until end of day. Hot leads go cold fast.
</Tip>

See [Intent Signals](/features/intent-signals) for a full breakdown of how scores are calculated.

***

## AI Reply Suggestions

When you open any conversation, the AI automatically generates two or three reply options based on the full conversation history, the lead's intent score, and their profile context. Each suggestion is labeled with a recommended outcome:

* **Book Meeting** — pushes toward scheduling a call.
* **Keep Warm** — maintains engagement without applying pressure.
* **Gather Info** — asks a discovery question to qualify the lead further.

### Using Reply Suggestions

<Steps>
  <Step title="Open a conversation">
    Click any conversation in the inbox to open the full message thread. AI reply suggestions appear in the panel below the message composer.
  </Step>

  <Step title="Review the suggestions">
    Read through the two or three options. Each one shows a brief label indicating its intent (e.g., *Book Meeting*, *Keep Warm*).
  </Step>

  <Step title="Accept, edit, or dismiss">
    * Click **Use This Reply** to load the suggestion into the message composer, where you can edit it before sending.
    * Click **Send** directly to send the suggestion as-is without editing.
    * Click **Dismiss** to hide a suggestion you don't want to use.
  </Step>

  <Step title="Write your own">
    Prefer to write from scratch? Type directly in the message composer. Your manual replies are used to improve future AI suggestions for similar conversations.
  </Step>
</Steps>

<Info>
  AI reply suggestions are generated fresh each time you open a conversation — they always reflect the most recent message in the thread. If a lead just sent a new message, close and reopen the conversation to refresh the suggestions.
</Info>

***

## Marking and Tagging Conversations

Keeping your inbox organized makes it far easier to manage a high-volume outreach operation. Use conversation tags to track pipeline status across all your campaigns and channels.

| Tag                | When to Use It                                                                                              |
| ------------------ | ----------------------------------------------------------------------------------------------------------- |
| **Replied**        | You've sent a manual reply and are waiting for their response.                                              |
| **Meeting Booked** | A call or demo has been scheduled with this lead.                                                           |
| **Not Interested** | The lead has declined or explicitly opted out. They'll be removed from active sequences.                    |
| **Follow Up**      | You want to revisit this conversation at a later date. Combine with the snooze feature to surface it again. |

To tag a conversation, open it and click the **Tag** button in the top-right corner of the conversation view, or right-click any conversation in the inbox list for a quick-tag shortcut.

***

## Keyboard Shortcuts for Power Users

Speed up your daily inbox review with these keyboard shortcuts:

| Action                     | Shortcut           |
| -------------------------- | ------------------ |
| Open next conversation     | `J`                |
| Open previous conversation | `K`                |
| Accept first AI suggestion | `A`                |
| Send composed message      | `Cmd/Ctrl + Enter` |
| Tag as Meeting Booked      | `M`                |
| Tag as Not Interested      | `N`                |
| Tag as Follow Up           | `F`                |
| Snooze conversation        | `S`                |
| Archive conversation       | `E`                |
| Open filter panel          | `/`                |

<Tip>
  Press `?` anywhere in the inbox to open the full keyboard shortcut reference overlay.
</Tip>

***

## Connecting Accounts and Channels

The Unified Inbox aggregates conversations from all your connected accounts and channels. You can connect additional accounts or channels at any time from Settings.

<Steps>
  <Step title="Connect a new account or channel">
    Go to [app.linkinlist.com/settings/accounts](https://app.linkinlist.com/settings/accounts) and click **Connect Account**. Select the channel type — LinkedIn, WhatsApp, Email, Facebook, Instagram, or Meta Ads — and follow the authorization flow. The account will appear in the inbox within a few minutes.
  </Step>

  <Step title="Switch to a single-channel or single-account view">
    Use the **Channel** or **Account** filter in the inbox to narrow your view to a specific channel or account. The inbox will show only matching conversations until you clear the filter.
  </Step>

  <Step title="Set a default account for replies">
    If a lead has been messaged from multiple accounts, you can choose which account sends your reply by clicking the account selector in the message composer.
  </Step>
</Steps>

<Warning>
  Each connected account must remain actively authorized. If a session or token expires — for example, a LinkedIn session or a WhatsApp Business API connection — conversations from that account will stop syncing until you reconnect it in Settings.
</Warning>